Returns, Refunds, and Exchanges Policy

At Dragons Breath Jewelry, we want you to be happy with your purchase.

Returns

Returns may be accepted within 7 days of delivery, provided the item is unworn, unused, and returned in its original condition.

Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged or defective:

• Custom orders
• Personalized items
• Final sale items
• Earrings, if applicable, for hygiene reasons

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Exchanges

Exchanges may be offered for eligible items depending on availability.

Return Shipping

Unless the return is due to our error or a confirmed defect, customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within a reasonable time after delivery with your order number and photos of the issue.

Custom Order Policy

Dragons Breath Jewelry proudly offers custom and personalized designs.

Custom Design Process

Custom orders are created based on the customer’s requested materials, colors, sizing, and design preferences. Communication may take place by email or other approved contact methods.

Approval

Customers are responsible for reviewing all custom order details before confirming purchase. Once materials are ordered or work has begun, changes may not be possible.

Payment

Full or partial payment may be required before work begins on a custom piece.

Turnaround Time

Custom orders may require additional processing time. Estimated completion times will be communicated during the order process but are not guaranteed.

Returns and Refunds

Because custom pieces are created specifically for the customer, custom orders are generally non-refundable and non-returnable unless the item arrives damaged or there is a confirmed workmanship defect.

Natural Variation

Custom pieces made with natural gemstones may vary slightly in pattern, color, and appearance.