Custom Order Policy
Dragons Breath Jewelry proudly offers custom and personalized designs.
Custom Design Process
Custom orders are created based on the customer’s requested materials, colors, sizing, and design preferences. Communication may take place by email or other approved contact methods.
Approval
Customers are responsible for reviewing all custom order details before confirming purchase. Once materials are ordered or work has begun, changes may not be possible.
Payment
Full or partial payment may be required before work begins on a custom piece.
Turnaround Time
Custom orders may require additional processing time. Estimated completion times will be communicated during the order process but are not guaranteed.
Returns and Refunds
Because custom pieces are created specifically for the customer, custom orders are generally non-refundable and non-returnable unless the item arrives damaged or there is a confirmed workmanship defect.
Natural Variation
Custom pieces made with natural gemstones may vary slightly in pattern, color, and appearance.
